Shipping Policy

Shipping Policy

Last updated: [January 28, 2026]

Thank you for shopping with DMXSmartLink (“we”, “us”, “our”). This Shipping Policy explains how orders are processed and delivered.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed (excluding weekends and holidays).

If we experience a high volume of orders or delays due to carrier issues, processing and delivery may take longer.

2. Shipping Destinations

We currently ship to:

• United States

If you need shipping outside the United States, please contact us before placing an order.

3. Shipping Rates

Shipping rates are calculated at checkout based on your location and the items in your order.

4. Estimated Delivery Time

Estimated delivery times depend on the selected shipping method and carrier availability.

Typical delivery time after processing is:

• Standard Shipping: 3–7 business days (United States)

Delivery times are estimates and may vary due to weather, carrier delays, or peak shipping seasons.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information (if available).

6. Incorrect Address / Delivery Issues

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us due to an incorrect or incomplete address, we may:

• issue a refund minus shipping costs, or

• reship the order after the customer pays the additional shipping cost.

7. Lost or Damaged Packages

If your order arrives damaged or appears lost in transit, please contact us within 7 days of the delivery date (or expected delivery date). We will work with the carrier to resolve the issue.

8. Contact Us

If you have any questions about shipping, contact us:

📧 support@whitecrowsecurity.com
🌐 Support page: https://whitecrowsecurity.com/support/