This Return & Refund Policy applies to all purchases made through DMXSmartLink.com.
Please review this policy carefully before purchasing.
🖥️ DMX Smart Link Software (Digital Download)
Because you can try every feature free for a full 14 days before you buy, all software sales are final and non-refundable once downloaded or activated.
If you encounter a technical issue, we’re happy to help you resolve it. Please contact us for assistance at:
support@dmxsmartlink.com
📦 DMX Smart Link Hub (Prebuilt Raspberry Pi 5)
We accept returns only for defective products within 14 days of delivery.
Before you ship anything back, contact us first. Many issues — especially with the Raspberry Pi Hub — can be resolved remotely. If the unit is confirmed defective, we will work with you on a replacement or refund.
Returned items must:
• Be in original condition
• Include all accessories and packaging
• Be shipped at your expense
To request a return, please contact us with your order number and a description of the issue at:
support@dmxsmartlink.com
🔁 Exchanges
We currently do not accept exchanges for any products.
📬 Contact Us
If you have any questions about this policy or need help, email us at:
support@dmxsmartlink.com, Monday–Friday 9am–5pm EST.
The HUB-specific terms above describe DMXSmartLink HUBs. For supplier-fulfilled gear or accessories, contact support with the product and order number to confirm the applicable return or warranty process before sending anything back. If return eligibility is important to your purchase, ask us before ordering.